(MOBILE) SERVICE TECHNICIAN / SERVICE REPRESENTATIVE

Would you like to work in an international environment where you’ll make a difference every day? We’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Position Overview

As a Service Technician at Permobil, you will be responsible for performing service work on our products, ensuring customers’ and users’ technical service needs are met efficiently. You will handle troubleshooting, repairs, and maintenance of our products, delivering high-quality service that ensures product reliability. Additionally, you will manage and maintain the spare parts warehouse, ensuring parts are readily available and inventory is well-organized. This role requires a proactive, solution-oriented individual who is committed to delivering exceptional customer service and technical support.

Responsibilities:

• Perform services, repairs and maintenance work on the entire Permobil Product Portfolio
• Assess and perform warranty repairs
• Provide solution-based handling of customer requests and manage technical complaints and feedback
• Prepare service quotes and invoices
• Explain the value of Permobil’s parts and products to customers and users to promote sales
• Maintain spare parts warehouse, order required spare parts and return them when needed
• Provide assistance via phone and/or in the field for customers/end-users regarding technical issues
• Plan and deliver technical product training both internally and externally

Qualifications & Skills

• High school diploma from technical education e.g. mechanic/electrical engineering (mechatronic) or comparable finalized technical apprentice education.
• 3-5 years technical service / support or similar
• B driving license
• Local certifications where applicable
• Detailed spare part and product knowledge
• High technical and practical understanding and good knowledge of electrical and mechanical engineering
• Ability to read and communicate in English, French and German
• Computer / Windows skills
• Ability to define problems, suggest and adapt solutions, implement solutions (always using the standard solution when possible) and able to describe solutions to key stakeholders

Who Are You

You are a customer-focused individual with a strong commercial mindset, dedicated to delivering exceptional service with empathy and care. You thrive in both independent and team settings, showing flexibility, open-mindedness, and the ability to meet deadlines. Your passion for serving customers drives you to go the extra mile to ensure their needs are met, making you a valuable asset in any environment.

Information

Please apply via our career page no later than October 31st. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Frank Mösker, Service Manager EMEA, frank.mosker@permobil.com
For information about the recruitment process, please contact Zivile Mitkute, Talent Acquisition Partner, zivile.mitkute@permobil.com

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.