Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
Our Sales Team responsible for the region of Iberia, Switzerland & Israel is currently looking for a Clinical Technical Specialist on a permanent basis based in our location in Basel.
The role is responsible to provide clinical and technical support for the entire range of Cochlear products, including hard- and software components, to all distributors, clinics and hearing aid shops. This includes providing on-site clinical/technical services, such as switch-ons/fittings/software programming, solving technical issues, surgical support as well as e-mail and phone support.
The role is further responsible to train clinical professionals and distributor staff about Cochlear's new products and service offerings in collaboration with the marketing team.
The role is close to our channel partners and apart from the clinical technical support and training focus a sales orientation to increase market share is required for this position.
The role contributes substantially to Cochlear’s reputation in Switzerland’s direct market. It is integral part of the role to establish strong relationship with clinic professionals by providing outstanding clinical and technical support.
Key Responsibilities
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Providing Clinical and Technical Support to Clinical Professionals and Distributor Staff
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Providing Clinical and Product Training on-site or online training
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Field Sales Presence and Event Participation
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Follow relevant quality procedures to deliver quality products and services and identify and support the implementation of continuous improvement.
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Contribute ideas on systems and process methods to improve deliverables
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In alignment with Sales Manager, keep all professionals informed and updated on new clinical or technical information and field issues.
Key requirements:
Minimum:
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Master’s degree in health care sciences/engineering or extensive experience in audiology
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Language Skills: German, French and English (fluent), Spanish must be learned
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Skilled to work in a fast-moving technological and medical environment
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Interested in acquiring business/commercial skills.
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Sales oriented mindset
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Excellent oral and written communication and presentation skills
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IT Skills: MS Office (advanced)
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Willingness to travel and work flexible working hours
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Team player
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Outcome focussed
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Willing to help, train and support others
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Emotional intelligence
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An ability to work within a variety of European cultures / culturally sensitive
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
