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Head of QTL (Quick Turn Services) - Bad Zurzach

SR Technics
Bad Zurzach, AG
Vollzeit
08.04.2025
Vollzeit
SR Technics

Head of QTL (Quick Turn Services) - Bad Zurzach

Stellenbeschreibung

  • Bad Zurzach

  • Manager First Level

  • Technical occupations (other)

  • Fulltime

  • Code: 8545

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
As a Head of QTL (Quick Turn Services) - Bad Zurzach you will be leading our service unit Quick Turn Line that was launched on September 1st, 2020. In a step-by-step approach you will be continuing building up the department and interact with internal and external decision makers. You will lead a team of experts that performs high level engine repairs at our premises but also abroad directly at our client’s facilities as a Field Assistance Service. Together with your team of subject matter professionals you will continue developing a brand-new style of MRO state of the art services that will ensure excellent turnaround times and quality. In this position you will report to the Vice President Engine Operations.

Your tasks

  • Manage the direct reports and QTL-matrix organization in alignment with the responsible line managers, ensure mandatory and necessary trainings
  • Ensure optimum occupation time of the QTL FTE’s, e.g. in case of no QT work, allocate pro-actively resources to other departments (ESO, ESC, ESE, etc.)
  • Take make or buy decision for the service requests, contract and coordinate accordingly with the service network partners.
  • Ensure timely response to customer’s enquiries, develop and maintain the commercial concept in alignment with Business Development requirements and process, take active role in offering process
  • Take on direct communication to customers during quick turn events
  • Manage operational KPI such as Induction and Completion count, OTD, WIP, Revenue, EBT
  • Evaluate and initiate further necessary investments
  • Ensure further QTL ramp up during expansion phase
  • Further develop and maintain the QTL product portfolio and partner network
  • Apply CI standards and assure implementation of such
  • Assure safety and quality requirements of workmanship in accordance with all applicable SRT and authorities’ rules and regulations at all times
  • Drive performance culture through periodic target setting and regular structured follow-up
  • Apply the performance Management Process (PMP) and drive leadership

Your Profile

  • Education: Bachelor or Master of engineering or equivalent
  • Proven operational and commercial experience > 5 years
  • Working experience in aviation engine MRO >5 years is of advantage
  • Proven practice in building and maintaining customer relation with strong experience in intercultural competence
  • Minimum of 2 years of working experience in appropriate leadership position, in industrial environment
  • Know-how in CI and process management will be considered as advantage
  • Strong motivating leadership personality and dedicated team leader
  • Strong communication skills and supporter of open communication
  • Independent, precise, and responsible work approach with strong problem-solving skills
  • High safety, quality, and cost awareness
  • Solid in MS office and SAP experience
  • Language: German (C1) and English (C2)

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations.
www.srtechnics.com/careers/employee-benefits

If you wish to apply to this position, kindly fill out the application form.
For other inquiries please contact us at: globalrecruitment@srtechnics.com
Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.
  • Nikola Parkic
  • Senior Talent Acquisition Specialist